[Skip to main content]

privacy policy

The Food Therapy Practice holds some information about you. This document outlines how that information is used, who we may share that information with and how we keep it secure.This notice does not provide exhaustive detail. However, we are happy to provide any

additional information or explanation needed. Any requests for this should be sent to the

jane@foodtherapypractice.co.uk. We keep our Privacy Notice under regular review. This

Privacy Notice was last reviewed in May 2018.

1. What We Do

The Food Therapy Practice provides nutritional therapy services to clients to improve their

health through diet and lifestyle interventions. We focus on preventative healthcare, the

optimisation of physical and mental health and chronic health conditions. Through nutritional

therapy consultations, dietary and lifestyle analysis and biochemical testing, we aim to

understand the underlying causes of your health issues which we will seek to address

through personalised dietary therapy, nutraceutical prescription (supplements) and lifestyle


2. How We Obtain Your Personal Data

Information provided by you

You provide us with personal data in the following ways:

- By completing a nutritional therapy questionnaire

- By signing a terms of engagement form

- During a nutritional therapy consultation

- Through email, over the telephone or by post

- By taking credit card and online payment

This may include the following information:

- basic details such as name, address, contact details and next of kin

- details of contact we have had with you such as referrals and appointment requests

- health information including your previous medical history, dietary, lifestyle,

supplement and medicine details, biochemical test results, clinic notes and health

improvement plans

- GP contact information

- Bank details

We use this information in order to provide you with direct healthcare. This means that the

legal basis of our holding your personal data is for legitimate interest.

Following completion of your healthcare we retain your personal data for the period defined

by our professional association BANT. This enables us to process any complaint you may

make. In this case the legal basis of our holding your personal data is for contract


Information we get from other sources

We may obtain sensitive medical information in the form of test results from biochemical

testing companies. We use this information in order to provide you with direct healthcare.

This means that the legal basis of our holding your personal data is for legitimate interest.


We may obtain sensitive information from other healthcare providers. The provision of this

information is subject to you giving us your express consent. If we do not receive this

consent from you, we will not be able to coordinate your healthcare with that provided by

other providers which means the healthcare provided by us may be less effective.

3. How we use your personal data

We act as a data controller for use of your personal data to provide direct healthcare. We

also act as a controller and processor in regard to the processing of your data from third

parties such as testing companies and other healthcare providers. We act as a data

controller and processor in regard to the processing of credit card and online payments.

We undertake at all times to protect your personal data, including any health and contact

details, in a manner which is consistent with our duty of professional confidence and the

requirements of the General Data Protection Regulation (GDPR) concerning data protection.

We will also take reasonable security measures to protect your personal data storage.

We may use your personal data where there is an overriding public interest in using the

information e.g. in order to safeguard an individual, or to prevent a serious crime. Also

where there is a legal requirement such as a formal court order. We may use your data for

marketing purposes such as newsletters but this would be subject to you giving us your

express consent.

4. Do you share my information with other organisations?

We will keep information about you confidential. We will only disclose your information with

other third parties with your express consent with the exception of the following categories of

third parties:

- Our professional association, BANT, for the processing of a complaint made by you

- Any contractors and advisors that provide a service to us or act as our agents on the

understanding that they keep the information confidential

- Anyone to whom we may transfer our rights and duties under any agreement we

have with you

- Any legal or crime prevention agencies and/or to satisfy any regulatory request if we

have a duty to do so or if the law allows us to do so

We may share your information with supplement companies and biochemical testing

companies as part of providing you with direct healthcare. We will not include any sensitive


We will seek your express consent before sharing your information with your GP or other

healthcare providers. However if we believe that your life is in danger then we may pass

your information onto an appropriate authority (such as the police, social services in the case

of a child or vulnerable adult, or GP in case of self-harm) using the legal basis of vital


We may share your case history in an anonymised form with our peers for the purpose of

professional development. This may be at clinical supervision meetings, conferences, online

forums, and through publishing in medical journals, trade magazines or online professional

sites. We will seek your explicit consent before processing your data in this way.

5. What are your rights?



Every individual has the right to see, amend, delete or have a copy, of data held that can

identify you, with some exceptions. You do not need to give a reason to see your data.

If you want to access your data you must make a subject access request in writing to

jane@foodtherapypractice.co.uk. Under special circumstances, some information may be

withheld. We shall respond within 20 working days from the point of receiving the request

and all necessary information from you. Our response will include the details of the personal

data we hold on you including:

- Sources from which we acquired the information

- The purposes of processing the information

- Persons or entities with whom we are sharing the information

You have the right, subject to exemptions, to ask to:

 Have your information deleted

 Have your information corrected or updated where it is no longer accurate

 Ask us to stop processing information about you where we are not required to do so

by law or in accordance with the BANT and CNHC guidelines.

 Receive a copy of your personal data, which you have provided to us, in a structured,

commonly used and machine readable format and have the right to transmit that data

to another controller, without hindrance from us.

 Object at any time to the processing of personal data concerning you

We do not carry out any automated processing, which may lead to automated decision

based on your personal data.

If you would like to invoke any of the above rights then please write to the Data Controller at

The Food Therapy Practice or email jane@foodtherapypractice.co.uk.

6. What safeguards are in place to ensure data that identifies me is secure?

We only use information that may identify you in accordance with GDPR. This requires us to

process personal data only if there is a legitimate basis for doing so and that any processing

must be fair and lawful.

Within the health sector, we also have to follow the common law duty of confidence, which

means that where identifiable information about you has been given in confidence, it should

be treated as confidential and only shared for the purpose of providing direct healthcare. We

will protect your information, inform you of how your information will be used, and allow you

to decide if and how your information can be shared.

We also ensure the information we hold is kept in secure locations, restrict access to

information to authorised personnel only, protect personal and confidential information held

on equipment such as laptops with encryption (which masks data so that unauthorised users

cannot see or make sense of it). We ensure external data processors that support us are

legally and contractually bound to operate and prove security arrangements are in place

where data that could or does identify a person are processed.

The Food Therapy Practice is registered with the Information Commissioner’s Office (ICO)

as a data controller and collects data for a variety of purposes. A copy of the registration is

available through the ICO website (search by business name).

7. How long do you hold confidential information for?



All records held by the The Food Therapy Practice will be kept for the duration specified by

guidance from our professional association BANT.

8. Website technical details

a. Forms

We do use electronic forms on our website making use of an available ‘forms

module’ which has a number of built-in features to help ensure privacy. We also aim

to use secure forms where appropriate.


We do not make use of cookies to collect any private or personally identifiable information.

The technical platform of this website uses cookies solely to aid the proper technical

functioning of the website. The cookies used contain random strings of characters alongside

minimal information about the state and session of the website – which in no way collects or

discloses any personal information about you as a visitor.

Advanced areas of this site may use cookies to store your presentation preferences in a

purely technical fashion with no individually identifiable information. Note also our statement

on analytics software below – as analytics software also uses cookies to function.

Most web browsers allow some control of most cookies through the browser settings. To find

out more about cookies, including how to see what cookies have been set and how to

manage and delete them, visit www.allaboutcookies.org

To opt out of being tracked by Google Analytics across all websites visit


9. Analytics

Like most websites, we make use of analytics software in order to help us understand the

trends in popularity of our website and of different sections. We make no use of personally

identifiable information in any of the statistical reports we use from this package. We use an

analytics package called Google Analytics who provide details of their privacy policy on the

Google website.

10. Complaints

If you have a complaint regarding the use of your personal data then please contact us by

writing to the Data Controller at The Food Therapy Practice or email

jane@foodtherapypractice.co.uk and we will do our best to help you.

If your complaint is not resolved to your satisfaction and you wish to make a formal

complaint to the Information Commissioner’s Office (ICO), you can contact them on 01625

545745 or 0303 1231113.